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Warranty Terms & Conditions

Lug offers a one-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear, including those caused by airlines or other carriers are not covered under our policy. Defects may include:

  • Broken zipper or hardware
  • Stitching issues
  • Removable strap issues

If your claim falls within the warranty period, please fill out the form below. Once accepted, we will kindly ask you to return your item back to us, and then once received at Lug, we will issue you a gift card for equal or lesser value to the product under warranty.

Only products purchased in the past 30 days directly from are eligible for monetary refund.

Warranty claims are evaluated at Lug's sole discretion and Lug reserves the right to refuse any claim deemed to fall outside of the guidelines above or deemed as abuse or fraudulent.Please allow up to 15 business days for your request to be processed.

Submit a Warranty Claim