Important Note to Our Lug Community   See Details

To our Lug community,

As the COVID-19 situation evolves, all of us will be adjusting the way we live and the way we work. The health and safety of our customers, community and our team members are the top priority and it will always be at the center of every decision we make.

The Lug team is committed to providing a safe and easy way to get you the products you love and to bring the best possible online shopping experience to you. At this time, we plan to keep shipping orders, while taking extra care to continue to protect the health of our team members. We have been meticulously following the recommendations from local officials and the World Health Organization when it comes to maintaining a healthy and safe environment for everyone who is working in our corporate facility.

Lug is more than just a bag company - we are a community that encourages and supports one another and we will keep you updated and informed on any changes or adjustments to our business in the weeks ahead. To provide you with the confidence in any purchases you make in the upcoming weeks, we will be extending our return policy to 90 days for a limited time.

As we are all practicing the act of social distancing, please remember that social distancing does not have to feel distant. Stay in touch with us through our Lug social pages and trust that our dedicated team is ready to help you in any way we can and we are always ready to welcome you 24/7 on www.luglife.com.

Thank you for being part of our Lug community and thank you for your loyalty and please stay safe,

Ami & Jason Richter

FREE SHIPPING ON ORDERS OVER $100

Lug Life Rewards Program

How It Works

Earning Points is Easy

Sign up

Create an account

200 points

Shopping bag

Make a purchase

5, 10, 15 points per $1 spent*

Friends

Refer a friend

500 points*

Cake

Free Birthday Points

100 points*

Subscribe to email

Sign up to our mailing list

200 points

Instagram

Follow us on Instagram

100 points

Facebook

Like us on Facebook

100 points

Stars

Write a Product Review

100 points

* Depending on your reward level

Lug Life Rewards Has its Perks

Redeem Your Points

Redeem your points for Discount Vouchers. Limit one voucher per transaction. Points are not redeemable towards taxes or shipping costs. Contact customercare@luglife.com or see Terms & Conditions for full details.

Questions? We Got You

+
What is this?
This is our way of showing our appreciation. You'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
+
Who can join?
Anyone with an account is automatically enrolled.
+
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases.
+
How do I view my point balance?
Go to My Account page to view your balance. Make sure you're logged in to your account.
+
How do I redeem my points?
Select the tab called Redeem Points. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
+
What do the approved, pending and cancelled statuses mean?

Approved: These points can be redeemed on rewards immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

+
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
+
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
+
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
+
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
+
How do I leave the program?
If you no longer wish to earn points, please contact us at customercare@luglife.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
+
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Terms & Conditions

Points not given for taxes or shipping cost & are not redeemable on taxes or shipping costs ยท No other coupon code valid when redeeming reward points. *Restrictions may apply - our VIP Rewards program is available Canada wide only. Email customercare@luglife.com with questions or for more information.

CLICK HERE for full terms & conditions.