Returns Made Easy

Items purchased from LugLife.com or LugLive may be returned if:

• The return request is submitted within 30 days of delivery
• The item is unused and in original condition
• All original tags are attached
• All accessories are included

Items must be free of wear, damage, odors, or alterations.

Lug reserves the right to refuse returns that do not meet these conditions.

Original packaging is preferred but not required.

If accessories, tags, or components are missing, Lug reserves the right to:

• Deny the return
• Deduct a handling fee from the refund

• Customer pays return shipping
• $15 handling fee may apply
• Customer must file claims with the carrier if a return shipment is lost or damaged

Lug is not responsible for items lost during return transit.

• Refund to the original payment method
• Store credit
• Exchange through the return portal

Original shipping fees are non-refundable.

Refunds may take 5–15 business days to process.

• Exchanges are available through the return portal
• Checkout Plus customers receive free exchanges
• If the new item costs more, the customer pays the difference
• If it costs less, the difference is issued as store credit

Orders placed between November 1 and December 24 may be returned through January 31 unless marked Final Sale.

• Final Sale items
• LugLife Box and contents
• Masks, filters, and sanitizers
• Contest prizes
• Promotional giveaways
• Warehouse sale purchases
• Gift cards
• Used items
• Items without proof of purchase

If you receive an incorrect or defective item, Lug will provide:

• Free return shipping
• Replacement or resolution

Claims must be submitted within 7 days of delivery.

Defects discovered after use may fall under Lug’s Warranty Policy.

Items purchased from retail stores, QVC, Amazon, or other websites must be returned to the original retailer.