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We stand behind the quality and durability of our products and believe in providing our customers with peace of mind and exceptional service.

Are you registering a newly purchased Lug product?

Register your product to receive a 1 year extended warranty on your Lug product. You will also be automatically enrolled into our Luglife Rewards program to receive exclusive offers, promotions, and discounts on future purchases.

Beaker Face Masks, Filters, Tervis Tumblers and Lug Happy Tee's are not covered under the Lug warranty program.

Register Here

Would you like to submit a claim?

Please ensure you have the following information ready when submitting a claim:

  1. Proof of purchase (receipt or order number)
  2. Clear photos of the damaged area(s)
  3. A detailed description of the defect
Submit a Claim

Cleaning your Lug products is a breeze when you follow a few simple tips:

Video guide to cleaning your Lug products
  1. First, always check the care instructions specific to your item, as different materials may require different cleaning methods. For most Lug bags, wiping the exterior with a damp cloth and mild soap is sufficient. Be sure to rinse off any soap residue and allow it to air dry. 
  2. For tougher stains, you can spot clean with a gentle stain remover. When cleaning the interior, remove any loose items and shake out debris. Use a lint roller or vacuum attachment to remove dust and crumbs from fabric-lined compartments. For removable fabric liners, follow the care instructions and wash as needed. 
  3. Lastly, remember to avoid submerging your Lug products in water or using harsh chemicals, as this can damage the materials. 

Our dedicated customer support team is available to address any questions or concerns you may have regarding your Lug product or warranty

Telephone 1-855-584-5433 Monday - Friday: 9am - 5pm (ET)