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LUGLIFE.COM ONLINE ORDERS
Lug offers a 30-day return policy on all unused merchandise from the date of purchase on Luglife.com. A 15% restocking fee will be applied to all returned merchandise that is not packaged in the original packaging or is missing tags or accessories. To exchange a different color or a new style, unwanted item must be returned and a new order must be placed on Luglife.com
Lug only accepts returns purchased from Luglife.com. A Return Authorization must be made in order to return or exchange any merchandise from Luglife.com. You have 30 days to return your item after you receive your Return Authorization number. A credit will not be made to your account, if the item is received without the Return Authorization.
Items purchased from a retailer, that is not Luglife.com, must be returned to the original place of purchase. Lug will not exchange or accept returns made from retailers other than Luglife.com
Items received from Lug as promotions: Lug partnered promotions, third party promotions, contests, or through social media platforms**; will not qualify for return, or exchange of color and or style.
If you are returning merchandise due to damages or manufacturing defects, please fill out our warranty claim form.
Please note: For tracking purposes, returns must be shipped by an insured carrier only. Customers are responsible for all shipping costs related to returns and exchanges. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries or Overnight Express.
** Social Media Platforms: Facebook, Twitter, Instagram, Pinterest, Youtube, the Lug® blog, or third party bloggers.
Please complete the form below to submit a return.