Important Note to Our Lug Community   See Details

To our Lug community,

As the COVID-19 situation evolves, all of us will be adjusting the way we live and the way we work. The health and safety of our customers, community and our team members are the top priority and it will always be at the center of every decision we make.

The Lug team is committed to providing a safe and easy way to get you the products you love and to bring the best possible online shopping experience to you. At this time, we plan to keep shipping orders, while taking extra care to continue to protect the health of our team members. We have been meticulously following the recommendations from local officials and the World Health Organization when it comes to maintaining a healthy and safe environment for everyone who is working in our corporate facility.

Lug is more than just a bag company - we are a community that encourages and supports one another and we will keep you updated and informed on any changes or adjustments to our business in the weeks ahead. To provide you with the confidence in any purchases you make in the upcoming weeks, we will be extending our return policy to 90 days for a limited time.

As we are all practicing the act of social distancing, please remember that social distancing does not have to feel distant. Stay in touch with us through our Lug social pages and trust that our dedicated team is ready to help you in any way we can and we are always ready to welcome you 24/7 on www.luglife.com.

Thank you for being part of our Lug community and thank you for your loyalty and please stay safe,

Ami & Jason Richter

FREE SHIPPING ON ORDERS OVER $100

Warranty Policy

Lug offers a 1-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear caused by airlines or other carriers are not covered under our policy. Defect may include:

  • Broken zipper or hardware
  • Stitching issues
  • Removable strap issues

If your claim falls within the warranty period, please fill out the form below. Accepted warranty claims are eligible for a new product of equal or lesser value to the product under warranty. Only products purchased in the past 30 days directly from www.luglife.com are eligible for monetary refund.

***If you experience any difficulties submitting the form, kindly email warranty@luglife.com*** 

Warranty claims are evaluated at Lug's sole discretion and Lug reserves the right to refuse any claim deemed to fall outside of the guidelines above or deemed as abuse or fraudulent. Please allow up to 10 business days for your request to be processed.