Lug offers a 1-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear caused by airlines or other carriers are not covered under our policy. Defect may include:

  • Broken zipper or hardware
  • Stitching issues
  • Removable strap issues

If your claim falls within the warranty period, please fill out the form below. Please note that warranty claims without a receipt will not be processed. Accepted warranty claims are eligible for a new product of equal or lesser value to the product under warranty. Only products purchased in the past 30 days directly from are eligible for monetary refund.

***If you experience any difficulties submitting the form, kindly email***

For items purchased from retailer that is not, please contact the retailer for their warranty policy. will not exchange or accept returns made from Retailers other than


Warranty claims are evaluated at Lug's sole discretion and Lug reserves the right to refuse any claim deemed to fall outside of the guidelines above. Please allow up to 10 business days for your request to be processed.

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