Frequently Asked Questions

Looking for an answer? You’ve come to the right place!

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Did you create an account before placing your order? If not, you'll need to Create an Account with the same email address you used to place the order. Then all your orders will be visible in your My Account area.
If you have any further questions, please don’t hesitate to call our email us directly:, 1.888.584.5433


The best way to receive the latest promotions and coupons from Lug is to sign up for our email newsletter. Click here to sign up with your email address and you’ll start receiving some sweet deals!
Enter the valid coupon code at checkout in the coupon code field. Only one coupon code is allowed per order. Some restrictions may apply. Coupons may not be redeemed for cash. Give $20, Get $10 - 'Tell a Friend' Discount Codes valid on orders $100 or over and cannot be redeemed by original purchaser. Certain items may not be eligible for discounts. A coupon cannot be used to pay for taxes, shipping and handling or other charges. Some promotional offers may not be combined with other offers in the same order. Coupon codes are redeemable only on or (depending on which site the coupon code has been created for).


All Lug products are comprised with durable fabrics that are chosen for quality, durability, & its colorfast abilities. Each Lug item is 100% polyester, with a polyethylene foam inner lining.
Easy Peasy! All of our products are protected with a water repellant finish; to keep that intact we suggest you spot clean using a wet cloth. If your bag requires more than spot treatment we suggest a hand wash with a mild detergent in a tub or sink. Rinse thoroughly and allow to air dry for a few days. Good as new!
RFID stands for Radio Frequency Identification. RFID protection prevents unauthorized readers from picking up the data in credit cards and ID cards. In our Lug products, an interior black RFID tag indicates the protected area (usually in the front facing pocket). Without RFID protection, identity thieves can obtain your personal data without you ever knowing! 


Yes. Please refer to our warranty policy page.

Please refer to our return policy page.


As Lug evolves and grows certain styles and colors are retired. It’s all part of our evolution process. We recommend contacting retailers as they may still carry some of the product that we no longer have in stock. Good luck!
We accept VISA, Master Card, American Express and PayPal.
We charge US dollars for our US customers and Canadian dollars for our Canadian customers..


Your order will typically be picked and processed within 72 hours. From there the transit time will depend on your destination location.
The shipping cost is calculated based on the number of pieces in your order, weight, and destination.

UPS sometimes recycles old tracking numbers. Please allow 48 hrs from the time you are given a tracking number before checking on the status of your shipment. If after 48 hrs you are still encountering difficulties, please do not hesitate to contact our customer service representative at

We certainly do, unfortunately there is an extra shipping cost. It’s the price you have to pay for living in wonderfully beautiful areas of North America. It’s because we’re jealous. Please contact to place your order.
Unfortunately, at this time, we do not ship online orders outside of North America. Please click here to submit an international inquiry.


Yes we do! Please fill out our donation request form by clicking here.


Lug is active on Facebook, Twitter, Instagram, and Pinterest. Search Lug or Luglife to find us! Follow along and you will qualify for exclusive contests and giveaways.


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Free shipping is calculated from the sub total of the order, before any taxes are applied.


Don't hesitate to contact us:
mail:  phone: 1.855.584.5433


Prices subject to error. Lug reserves the right to cancel any orders deemed to have pricing or quantity errors without notice.