Return Policy


Online orders

Lug offers a 30-day return policy on all unused merchandise purchased through the Lug website. Unused merchandise, with original tags and packaging, in original condition, may be returned for a full refund or exchange within 30 days from the ship date, less the shipping cost. A 15% restocking fee will be applied on all returned merchandise that are not packaged in the original packaging or are missing tags or accessories. 

For an exchange please follow the return process and place a new online order. Any items purchased from retail stores and other online retailers outside of Lug must be returned to the original place of purchase.

If you are returning merchandise due to damages or manufacturing defects, please fill out our warranty claim form.

Please note: For tracking purposes, returns must be shipped by an insured carrier only. Customers are responsible for all shipping costs related to returns and exchanges. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries or Overnight Express.

Please allow up to 5 business days for your request to be processed.


Please complete the form below to submit a return.