Return Policy

Lug - Live life in color

ONLINE ORDER RETURN/EXCHANGE POLICY

RETURNS WITH ORIGINAL SALES RECEIPT OR INVOICE.

Unused merchandise, with original tags and packaging, may be returned within 30 days from the ship date with proof of purchase for a complete refund to the credit card it was purchased on, less the shipping cost, or for an exchange. A 15% restocking fee will be charged on all return merchandise which are not packaged in the original packaging or are missing tags or accessories.

Please allow up to 2 billing cycles from the time we receive your item for your credit to appear on your credit card statement. We do not accept returns or exchanges after 30 days from receipt of purchase. Shipping charges will apply to exchanges.

All returns and exchanges must have a Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box (NO EXCEPTIONS).

Please fill out the LUG return/exchange form or a LUG exchange form: completely enclose appropriate form above with the item(s) you are returning AND send a copy electronically to kirill@luglife.com or faxed to 214-242-4008.

Returns and exchanges must be sent by an insured carrier for tracking purposes. Customers must pay all costs related to return shipping. Shipping and handling charges are non-refundable. Your shipment must besent prepaid. We do not accept C.O.D deliveries or Overnight Express.

Return Address for Packages:

Canadian Customers LUG CANADA, INC ATTN: RETURNS PROCESSING 201 Whitehall Dr. Unit 2 Markham, Ontario, Canada L3R 9Y3 US Customers LUG USA,LLC ATTN: RETURNS PROCESSING 3225 Fall Creek Estates Drive Spicewood, Texas 78669 RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER

A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-855-584-5433 x522 or email kirill@luglife.com or fill our online form. Please indicate your order number and the specific merchandise being returned or exchanged.

DEFECTIVE MERCHANDISE

If you are unsatisfied with the quality of your purchase, please return via the process mentioned above. Please include the original sales receipt. If the Returns Processing Department deems your return merchandise to be defective, shipping charges related to the return will be credited on the same credit card used for shipping.
Price adjustments on previous purchases are not permitted.

RETURNS WITH A GIFT RECEIPT

A LUG item received as a gift can be exchanged or merchandise credit if it is accompanied by a Gift receipt or Packing slip.
Contact kirill@luglife.com to begin the return process and Thank you for shopping at LUG.

INDIVIDUAL RETURN/EXCHANGE WITH ORIGINAL SALES RECEIPT

ATTENTION LUG CUSTOMERS WHO PURCHASED FROM ONE OF OUR RETAILERS

INDIVIDUAL RETURNS OR EXCHANGES

Individual customers who wish to return unused merchandise must return to the original store of purchase. Lug does not accept customer returns on behalf of a retail store.

If you are a customer who is unsatisfied with the quality of your purchase, bring your purchase back to the store of purchase for either a refund, credit or a replacement (depending on the store's policies). If the store is unable to accept the return, please fill out the LUG individual exchange form completely and enclose it with the item that needs to be replaced. Please include the original sales receipt. Note, Lug will not offer any refund or credit memo to individual customers. Lug will only replace your purchase with the same style and color as the original purchase.

All exchanges must have a Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box (NO EXCEPTIONS). Exchanges must be sent by an insured carrier for tracking purposes. Customers must pay all costs related to returning their merchandise to Lug. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept C.O.D deliveries or Overnight Express.

If the Returns Processing Department deems your merchandise to be defective, we will send out a replacement to you.

Please completely fill out the LUG individual exchange form provided by the link below and enclose it with the item(s) you are returning for exchange AND send a copy electronically to kirill@luglife.com or faxed to 214-242-4008.

LUG product exchange/replacement request form.

Exchange Address for packages:

Canadian Customers LUG CANADA, INC ATTN: RETAILER RETURNS PROCESSING 201 Whitehall Dr. Unit 2 Markham, Ontario, Canada L3R 9Y3

US Customers LUG USA,LLC ATTN: RETAILER RETURNS PROCESSING 3225 Fall Creek Estates Drive Spicewood, Texas 78669 RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER

A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-855-584-5433 x522, email kirill@luglife.com or fill our online form. Please indicate your order number and the specific merchandise being returned or exchanged.

RETAILER RETURN/EXCHANGE POLICY

Attention Lug Retailers

RETAILER RETURNS OR EXCHANGES

Unused merchandise, with original tags, may be returned within 30 days from the ship date for a credit or for an exchange. A 15% restocking fee will be charged on all return and exchange merchandise. An additional 10% restocking fee will be charged on all merchandise with tags not in original condition and/or missing poly bags. Retailer must pay all costs related to return/exchange shipping. Shipping and handling charges are non-refundable.

If your customer is unsatisfied with the quality of their purchase, please contact us directly. A call tag may be issued to retrieve the defective merchandise from your store. If the LUG Retailer Returns Processing Department deems your return merchandise to be defective, a credit or exchange will be offered.

Please allow up to 1 billing cycle from the time we receive your item(s) for your credit to appear on your account. You will receive a copy of the credit memo via fax or email. We do not accept returns or exchanges after 30 days from receipt of purchase. Shipping charges will apply to exchanges.

Please contact Kirill in our office for the LUG retailer US or CDN return/exchange form and enclose it with the item(s) you are returning AND send a copy electronically to kirill@luglife.com or faxed to 214-242-4008

Return Address for Packages:

Canadian Customers LUG CANADA, INC ATTN: RETAILER RETURNS PROCESSING 201 Whitehall Dr. Unit 2 Markham, Ontario, Canada L3R 9Y3

US Customers LUG USA,LLC ATTN: RETAILER RETURNS PROCESSING 3225 Fall Creek Estates Drive Spicewood, Texas 78669   RETURN / EXCHANGE MERCHANDISE AUTHORIZATION NUMBER

A Return/Exchange Merchandise Authorization number is required for all merchandise returns and exchanges and must be clearly posted on the outside of the box or package. To obtain a RMA number, please call 1-855-584-5433 x522, email kirill@luglife.com or fill our online form. Please indicate your order number and the specific merchandise being returned or exchanged.