Contact Us

Lug - Live life in color

Here you can send a message regarding this site or a particular order. If you´d like to check the status of an order, (or cancel one that hasn´t been processed), please go to the customer account page. You can also subscribe to our mailing list.

Give us a call

Toll Free: 1-855-LUG-LIFE (1-855-584-5433)

Toronto Office: 905-479-9555

Dallas Office: 214-206-8503

  • Customer Service

    We are here to help you with any questions about your order!

    Call us at 1-855-584-5433

    E-mail us at

    Or click here to fill our customer service online form

  • Returns & Exchanges

    We will try our best to help fix whatever the problem is!

    Please go to the Return Policy page for detailed information.

    E-mail us at

    Or click here to download our Return Merchandise Authorization Form.

  • Press & Media Inquiries

    Press & Media Inquiries

    For all US media inquires, please contact:

  • Do you love lug?

    Do you love lug?

    Please click here to send us testimonials or photos of you with your lug bag for a chance to be featured on our website and win new lug product!

  • Wholesale Inquiries

    Wholesale Inquiries

    If you would like to become a Lug retailer Jason will be happy to help!

    Please contact Jason Richter at 1-855-584-5433 ext. 504 or

  • Custom Programs

    Custom Programs

    We design all of our product in-house and would love the opportunity to develop custom corporate collections or products perfect for your needs. Note, Minimum order quantities apply. Please email for more details.

    Please contact us at

  • Press & Media Inquiries


    If you would like to submit your resume to us please email us and include a cover letter